Refund Policy
Last updated: February 2026
Thank you for purchasing tickets to Sundara. Please review our refund policy below before completing your purchase.
General Policy
All ticket sales are final. Tickets are non-refundable and non-transferable once purchased. We encourage you to be certain of your plans before completing your order.
Event Cancellation
If Sundara is cancelled by the organisers and not rescheduled, ticket holders will receive a full refund of the ticket face value. Refunds will be processed to the original payment method within 30 business days of the cancellation announcement.
Event Rescheduling
If the event is rescheduled to a different date, your ticket will automatically be valid for the new date. If you are unable to attend the rescheduled date, you may request a refund within 14 days of the rescheduling announcement.
Partial Cancellation
Changes to the lineup, schedule, or programme do not constitute event cancellation and are not grounds for a refund. We reserve the right to make changes to the event as needed.
How to Request a Refund
If you are eligible for a refund under the conditions above, please contact us at festivalsundara@gmail.com with:
- Your full name
- Order confirmation number
- Reason for refund request
We will respond to all refund requests within 7 business days.
Exceptions
Refunds will not be issued for personal circumstances including but not limited to: travel disruptions, scheduling conflicts, illness, or inability to attend. We recommend purchasing travel insurance to cover unforeseen circumstances.
Contact
For questions about this policy, please email us at festivalsundara@gmail.com.